Contact – Open Concept Internet

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OpenConcept Internet

309, 1524 91 Street SW Edmonton, AB T6X 1M5

780-408-3008

sales@ocii.com

OpenConcept Internet Services

Open Concept Internet, Inc. (OCII) is an independent, privately owned Internet Service Provider. We have wholesale and Third Party Internet Access (TPIA) contracts with several internet providers. Telus and Shaw are the main providers of these services. Our wholesale contracts insulate our customers from their billing and technical services. In any case of technical difficulty, the customer is required to contact OCII. Calls to Shaw or Telus will not work as they do not deal with wholesale customers directly.
Not all services are available in all areas. We will check your address and inform you of the availability of the requested service.
All services require the purchase or rental of a compatible modem/router. Customers are welcome to use their own internet hardware, provided it meets the requirements for the requested services. Modem/router rental and any additional service hardware adds $10-$20 to your monthly service cost until the cost of the hardware has been paid, at which time the cost will be removed from the monthly invoice. Hardware costs range from $180 to $350 depending on the service selected.
All new customers are required to pay a deposit of at least $100 in order for us to process the order. The deposit is applied to the first month(s) of service or to the hardware costs involved in setting up the service. The deposit value is determined by the number of services requested.

Cable Internet Services
All cable services come with unlimited bandwidth. Services levels will vary depending on regional infrastructure. Our technicians will conduct a speed test to verify that the service is setup properly. If you have not had Shaw cable services in the past 6 months, we will waive the install fee of $82. Customers moving from Shaw or any other TPIA provider where they have had services in the previous 6 months will be charged an $82 setup fee. There is a cost of $25 for any move or change of service orders.

DSL Internet Services
All DSL services have a 300 GB bandwidth limitation. Unlimited bandwidth services are available for an additional $10 per month. Services levels will vary depending on regional infrastructure.
If DSL services are provisioned where a Telus home phone line is not being used, a Dry Loop install fee will apply. For residential installations, the install fee is $42 per line. For business installations, the install fee is $80 per line. These install fees will be applied to the first month of service.
Dry Loop monthly fees are $10 per month in addition to the monthly service fee.

Business Fixed WiFi Internet Services
OCII is now able to provide Business Fixed WiFi services. These services are specifically designed for customers where traditional DSL and Cable internet is not available. A site survey is required as well as an installation fee. Please contact us for details

VoIP (Voice Over Internet Protocol) Phone Services
OCII provides residential and business VoIP phone service. Residential services starts at $25 per month. Business services also start at $25 per month but prices will vary depending on the complexity of the phone infrastructure and the number of phone lines. Service requires purchase of appropriate Cisco VoIP phone adapters or IP phones. Please contact us for more details.

IPTV (Internet Protocol Television) TV Services
OCII provides IPTV services with over 14000 channels. Monthly fees are $15 per month. Please contact us for more details.

Backup LTE Internet Services
OCII can provide LTE backup internet services for any customer that requires 100% uptime. LTE service is provided via cell phone carriers. Availability of LTE in the area is required for this service. Please contact us for more details.

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OpenConcept Internet Services

*Speeds will vary depending on location and are not guaranteed.